Privacy Policy

Effective Date: 13 May 2026
Website: https://www.secureentry.com.au
Business Name: Secure Entry

1. Introduction

Secure Entry (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, request a quote, purchase products, book a service, or otherwise interact with us.

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

2. Who We Are

Secure Entry provides custom gate systems, access control solutions, automation systems, servicing, and related products for residential, commercial and industrial customers across Australia.

Contact Details:

Secure Entry
Unit 1/10 Central Court
Hillcrest QLD 4118
Phone: (07) 3463 0388
Email: [email protected]
Website: https://www.secureentry.com.au

3. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business functions and activities, including:

Your name
Email address
Phone number
Postal or property address
Company or business name
Project details and enquiry information
Payment and billing information
Service history and maintenance records
Photos or documents you upload through forms or email
IP address and browser/device information
Website usage data and analytics
Any other information you voluntarily provide to us

If you apply for employment with Secure Entry, we may also collect information relevant to recruitment, including resumes, qualifications, employment history and references.

4. How We Collect Personal Information

We may collect personal information:

Directly from you when you:
- Submit a contact or quote request form
- Purchase products from our online shop
- Request a gate service or maintenance
- Contact us by phone, email or social media
- Subscribe to newsletters or marketing communications
- Apply for employment
Automatically through website technologies such as cookies and analytics tools
From third parties such as payment providers, contractors, suppliers, marketing providers or publicly available sources where permitted by law

5. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

Providing quotations, products and services
Managing installations, servicing and maintenance requests
Processing orders and payments
Communicating with customers and responding to enquiries
Improving our website, products and customer experience
Sending updates, promotions or marketing communications
Managing warranties and support requests
Recruitment and employment purposes
Meeting legal, regulatory and contractual obligations
Preventing fraud, security risks or unlawful activity

We will only use your personal information for the purpose for which it was collected or for related purposes that would reasonably be expected.

6. Online Store and Payment Information

When you purchase products through our website, payment information may be processed by secure third-party payment providers. We do not store full credit card details on our systems unless required for authorised recurring services or payment arrangements.

Third-party payment processors may have their own privacy policies and security practices.

7. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to:

Improve website functionality and user experience
Analyse website traffic and visitor behaviour
Remember preferences and settings
Support marketing and advertising activities

We may use third-party analytics services such as Google Analytics.

You can control or disable cookies through your browser settings, however some website functionality may be affected.

8. Marketing Communications

We may send you marketing communications about our products, services, promotions or updates where permitted by law.

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in emails
Contacting us directly
Emailing [email protected]

We will honour opt-out requests within a reasonable timeframe.

9. Disclosure of Personal Information

We may disclose personal information to:

Employees, contractors and technicians
Suppliers and service providers
Payment processors and financial institutions
Website hosting, IT and marketing providers
Professional advisers including accountants, insurers and lawyers
Government authorities, regulators or law enforcement where required by law
Other third parties with your consent

We take reasonable steps to ensure third parties handle personal information securely and appropriately.

10. Overseas Disclosure

Some third-party service providers we use may store or process data overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy protections are in place in accordance with Australian privacy laws.

11. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

Secure website hosting
Password-protected systems
Restricted staff access
Secure payment processing
Firewalls and cybersecurity protections

While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

12. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or outdated.

To request access or correction, please contact us using the details below.

We may require verification of identity before processing requests.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce agreements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites. We encourage users to review the privacy policies of those websites separately.

15. Children’s Privacy

Our website and services are not directed toward children under 18 years of age. We do not knowingly collect personal information from children.

16. Complaints

If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us.

We will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au
Phone: 1300 363 992

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or our business practices.

Any updated version will be published on our website with the revised effective date.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: